Refund Policy
At Optic Vending, customer satisfaction is important to us. Because our machines are custom-built and made-to-order, the following refund and cancellation policies apply.
Order Cancellations
Orders may be canceled within 48 hours of purchase for a full refund unless production has already begun.
Once production, customization, or factory assembly has started, orders may no longer be eligible for cancellation or refund.
Made-to-Order Products
Because each vending machine is built specifically for the customer, custom orders are generally non-refundable after production begins.
Shipping Damage
If your machine arrives damaged:
- Notify us within 48 hours of delivery
- Provide clear photos of the damage
- Include your order number and full name
We will work with the freight carrier and customer to resolve eligible shipping claims.
Warranty Claims
If your machine experiences a covered issue during the warranty period, we may provide:
- Replacement parts
- Technical support
- Repair assistance
Warranty service does not automatically qualify for a refund.
Non-Refundable Situations
Refunds will not be issued for:
- Customer misuse or damage
- Incorrect delivery information provided by customer
- Delays caused by freight carriers or customs
- Normal wear and tear
- Minor cosmetic imperfections not affecting functionality
Contact Us
For refund or cancellation requests, please contact our customer support team through our website or official support channels.