Refund Policy
At Optic Vending, customer satisfaction is important to us. Because our machines are custom-built and made-to-order, the following refund and cancellation policies apply.
Order Cancellations
Orders may be canceled within 48 hours of purchase. Any refund issued will be for the order amount minus applicable credit card processing fees, as these fees are not returned to Optic Vending and are retained by Shopify Payments for processing the transaction, unless production has already begun.
Once production, customization, or factory assembly has started, orders may no longer be eligible for cancellation or refund.
Made-to-Order Products
Because each vending machine is built specifically for the customer, custom orders are generally non-refundable after production begins.
Shipping Damage
If your machine arrives damaged:
- Notify us within 48 hours of delivery
- Provide clear photos of the damage
- Include your order number and full name
We will work with the freight carrier and customer to resolve eligible shipping claims.
Warranty Claims
If your machine experiences a covered issue during the warranty period, we may provide:
- Replacement parts
- Technical support
- Repair assistance
Warranty service does not automatically qualify for a refund.
Non-Refundable Situations
Refunds will not be issued for:
- Customer misuse or damage
- Incorrect delivery information provided by customer
- Delays caused by freight carriers or customs
- Normal wear and tear
- Minor cosmetic imperfections not affecting functionality
Contact Us
For refund or cancellation requests, please contact our customer support team through our website or official support channels.