Shipping & Logistics
Transparent delivery, professional freight handling, and made-to-order production from factory to your location.
Bespoke Build Journey
Every machine is configured and assembled for your order. This timeline shows why delivery takes 4-5 weeks and how each stage protects quality.
Estimated total lead time: 4-5 weeks
Day 0
Your machine specs are finalized and your production slot is reserved.
Around 2 weeks
Your unit is assembled to order by the factory with selected components.
2-4 days
Every function is tested and calibrated before it is cleared to ship.
2-3 weeks
The machine travels in protected freight to your destination port.
Final mile
Local handling and delivery complete your premium made-to-order journey.
To provide the best shipping experience, we partner with professional LTL freight carriers for secure nationwide delivery. Customers can choose the delivery option that best fits their location and unloading capabilities.
| Delivery Option | Description | Best For |
|---|---|---|
| Curbside Delivery (Liftgate) | Machine lowered safely to curbside using a liftgate. | Locations without unloading equipment or loading docks. |
| Threshold Delivery | Machine delivered just inside the first entrance. | Businesses needing indoor placement without setup assistance. |
| Threshold Delivery (No Signature) | Contactless indoor delivery without recipient signature. | After-hours or unattended business deliveries. |
| Back of Truck Delivery (No Liftgate) | Machine remains at truck level for customer unloading. | Warehouses or locations with forklifts/loading docks. |
Machine lowered safely to curbside using a liftgate.
Best For: Locations without unloading equipment or loading docks.
Machine delivered just inside the first entrance.
Best For: Businesses needing indoor placement without setup assistance.
Contactless indoor delivery without recipient signature.
Best For: After-hours or unattended business deliveries.
Machine remains at truck level for customer unloading.
Best For: Warehouses or locations with forklifts/loading docks.
Because every machine is built to order, standard delivery time is approximately 4-5 weeks from the date your order is placed. This timeframe includes:
Premium quality and customization take time — and we believe it’s worth the wait.
All machines are carefully packaged and inspected before shipment. In the rare event of shipping damage, customers must report the issue within 48 hours of delivery.
Please send all damage reports to customer support as soon as possible for claim processing assistance.
Every shipment is professionally packaged and transported with freight protection in mind.
Our team is available to assist with shipping coordination and delivery questions.
Machines are built using widely supported components for easy servicing and maintenance.
We coordinate deliveries across commercial, retail, office, and public locations nationwide.
